Hotels & Tourism

Local Measure delivers real-time, location-based intelligence to elevate the guest experience

 
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Quickly identify high-impact opportunities:

Right now you are missing at least 80% of social posts from your venues. Local Measure analyzes all the social media content generated by your guests and routes instant alerts to the right person on property to take action.

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Quickly recover service issues

Get instant alerts on service-related issues that are posted on social. Take action online through Local Measure's platform or offline in person.

Discover

This guest has more than 12,000 followers and posted that the towels were too big. Hotel received an instant alert and took action.

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Engage

hotel abc

hotel abc

@guest. We apologise for the huge towels.

We left you a bunch of smaller towels for your convenience

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Delight

Guest posted a positive review on TripAdvisor

 

J. Smith

Level 6 Contributor

“Oh magnificently well played”

 

★★★★★ Reviewed 2 weeks ago

The Hotel was very responsive to my needs. They quickly replaced my towels with smaller hand towels and a handwritten note.

Surprise & delight influential guests

Easily and quickly identify guests who are celebrating special occasions and take action offline in person.

Discover

This guest has more than 37,000 followers and posted that she is celebrating her birthday.

The hotel received an instant alert and took action.

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Engage

Hotel abc

hotel abc

@guest. Happy birthday ! We left you a small gift in your room. Hope you enjoy it and thanks for staying with us ! 

Delight

Customer was delighted and posted this message to her 37,000 followers

Some Guest

37,000 Followers

guest

@hotelabc THANK YOU! what a pleasant surprise. This is customer service! #hotelabc

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Who uses Local Measure?

Local Measure provides value for key stakeholders

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General Manager

Get executive reports on guests sentiments, “social customer service” response times and more.

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Marketing Manager

Identify influencers and brand advocates. Leverage guest generated content for marketing efforts.

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Guest Experience

Create personalised connections with guests using preference data and real-time intelligence. Maximise positive post-stay reviews.

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Corporate HQ

Get executive reports with analysis of multiple properties. Discover and publish user-generated content across your digital channels to increase engagement.

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Food & Beverage

Get instant alerts when a guest complains about food or beverages during their stay. Monitor how F&B items are presented and enhance quality control.

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Social Media

Save hours each day by listening, liking, replying to guest comments from one convenient platform. Gain access to 4x more social posts from your hotel which contain real-time feedback from guests.

Amplify your Guests Experiences

One-click publishing of user-generated content across your digital channels

Increase website interaction, boost SEO efforts, and share guest moments from your hotel as well as local events & attractions.

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Analyze

Get powerful reports with actionable data

  • Get insights on who is posting at your properties.

  • Identify key conversations & trending topics across your properties.

  • Measure customer satisfaction based upon your guests’ social media posts.

  • Keep track of how your staff members respond to customers on social media.

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Contact Us

Request a demo to see it in action

Businesses are often surprised by the content that they can discover using Local Measure. The best way is to see it for yourself.

Just fill in the form and we will get back to you within 24 hours.