A 6-step process to understand your customers better
How well do you really know your customers? There is a lot of information that they are likely providing on social media, but deciphering it into relevant, actionable insights requires some skill.
We've developed an easy to use guide that will offer you:
- Best practice for keeping track of customer preferences
- Tips to determine whether or not to engage with a customer
- Guidelines to help your team take decisive action
- Simple ways to empower staff to take action