With a low response rate or even no response at all, a customer’s problem can become a reputation problem for the business later on. Learn how to respond effectively by triaging feedback and anticipating customer issues.
See how effective feedback protocol can transform mediocre feedback into five star reviews on TripAdvisor, Google Reviews and social media sites. Operations Managers can close the loop between customer satisfaction surveys and positive online reviews.
Operations managers in your business can use the editable template in this online guide to help their teams determine possible courses of action for the different types of feedback that come in.