Customer Experience Megatrends 2019

Putting the Person Back in Personalization


Local Measure has distilled the key trends we see shaping the intersection of technology and customer experience. Gather your teams and join us for this 45-minute webinar to get a head start on the industry trends to anticipate in 2019.

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What you will learn:

  • The three key megatrends that will shape the customer experience industry in 2019 
  • What these megatrends mean for hoteliers, attractions, venues and retailers
  • How to leverage these trends to improve customer satisfaction and loyalty
  • Tips for incorporating these trends into your strategy

Presented by Sara Axelrod, Local Measure's Chief Operating Officer.

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Megatrend #1

Customer experience is evolving from real-time, to anticipating a customer's circumstances in a specific place and time.

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Megatrend #2

Consumers want authentic, personalized exchanges with the brands they speak to. Technology can enhance this, but it can never replace it.

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Megatrend #3

Data privacy became a hot button issue in 2018. In 2019, brands will be transparent about collecting data, and informed users will demand value in return.

Ready to learn more about your customers?

Local Measure is a customer experience platform that helps businesses connect with and better understand their most valuable customers in real-time.

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