Did you know - a single customer service complaint is heard by twice as many people as positive reviews for good service1? With Pulse, you can prevent negative reviews before they happen and find more opportunities to turn passive visitors into promoters.
1. Source: White House Office of Consumer Affairs
Pulse helps turn critics and passive customers into loyal customers:
Visitor connects to Wi-Fi or scans QR code
As soon as they connect, each visitor gets to leave feedback.
You can set up Pulse to appear upon Wi-Fi login, with QR codes, or via emails to visitors.
Pulse appears automatically
A sleek rating screen appears, and customers can give a quick review – to just you.
Stop issues in their tracks, and find out how their visit is going.
Your staff responds
Whenever you receive feedback, your team can immediately handle the situation.
Personalize each response and create opportunities to surprise and delight.
Customers leave satisfied
Your speedy resolution means your visitors will enjoy a better experience.
...And be more likely to return and leave a positive review.
2. Source: White House Office of Consumer Affairs